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Privacy Policy

Vela Creative (“I”, “me”, “my”) is committed to protecting your privacy and handling your personal data transparently and securely.

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This policy explains what information I collect, how it is used, and your rights in relation to that data.

1. Who VELA is

Vela Creative is a UK-based marketing consultancy operated by Katie Ballard.

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If you have any questions about this policy or your data, you can contact:

2. What information VELA collects

I may collect the following personal information:

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  • Your name

  • Your email address

  • Company name and job title (if provided)

  • Information you share when booking a call or contacting me

  • Website usage data (via cookies and analytics tools)

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I do not collect sensitive personal data.

3. How VELA collects information

Your data may be collected when you:

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  • Book an introductory call via Calendly

  • Contact me directly via email

  • Use this website (via cookies)

4. How VELA uses information

I use your information to:

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  • Respond to enquiries

  • Arrange and deliver introductory calls

  • Discuss potential services

  • Deliver contracted services (if you become a client)

  • Improve website performance and user experience

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I do not sell your data or use it for unsolicited marketing.

5. Legal basis for processing

Under UK GDPR, the lawful bases I rely on are:

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  • Legitimate interest – to respond to enquiries and discuss potential services

  • Contract – where processing is necessary to deliver agreed services

  • Consent – for non-essential cookies where applicable

6. Third-party services

I use trusted third-party providers to operate my business, including:

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These providers may process personal data on my behalf.

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Some providers may process data outside the UK or EEA. Where this occurs, appropriate safeguards are in place to ensure your data remains protected.

7. Data retention

I retain personal data only for as long as necessary:

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  • Enquiry data is retained for a reasonable period in case of follow-up.

  • Client data is retained in line with legal, accounting, and contractual requirements.

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Data that is no longer required is securely deleted.

8. Your rights

Under UK data protection law, you have the right to:

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  • Request access to your personal data

  • Request correction of inaccurate data

  • Request deletion of your data

  • Object to processing in certain circumstances

  • Lodge a complaint with the Information Commissioner’s Office (ICO)

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If you would like to exercise any of these rights, please contact me using the details above.

9. Cookies

This website uses cookies to improve functionality and analyse usage.

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You will be asked to accept or manage non-essential cookies via the cookie consent banner when you first visit the site.

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You can update your cookie preferences at any time through your browser settings.

10. Changes to this policy

This Privacy Policy may be updated from time to time. The latest version will always be available on this page.

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